Interview: in case you wanna work in a hotel business

Today I was lucky to have an opportunity to ask Olga Sevastyanova,  ex-chief executive officer of the Slovak hotel Kaskada, some questions. Unfortunately, she wished her photos to stay private.

Maria: Hello, Olga! As a person who has worked in this sphere I am sure you can easily name me the main attributes, qualities that person should have to to start working in a hotel.

Olga: First of all, he or she has to be communicative, confident, charming and very patient. In some cases it is helpful to have a good sense of humor.

Kaskada Hotel exterior

M: And what about any necessary knowledge?

O: The best knowledge  - is experience. It is learning by your own mistakes that gives you unique skills in hotel sphere. However, it is a must to be aware of the laws and the economics.

Restaurant

M:What difficulties and obstacles can one face in his way to success?

O: Starting a new business is always very demanding and sophisticated. You should be ready for constantly appearing problems in many parts of your business such as: finances, personnel and so on. Don't forget about the human factor and the thing that the resourcefulness of the guests has no boundaries.

Suite

M: Could you give any advice on how to make your guest  return to your hotel again and again?

O: You should keep the guest interested. And the level of service should be quite high.

P.S. Kaskada Hotel is located in Slovak city Bojnice near marvelous Bojnice Castle.
http://www.hotel-kaskada-v-bojnici.ubytovanie-online.eu/accommodation.htm